HomeRefund Policy

Refund Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

1. Overview

At VoiceConnect360, we are committed to delivering high-quality AI automation solutions. To ensure customer satisfaction, we offer a 30-day money-back guarantee on your first subscription payment. If you are not satisfied with our service within the first 30 days, you may request a full refund.

2. 30-Day Money-Back Guarantee

  • The money-back guarantee only applies to first-time subscribers and is valid for 30 days from the initial purchase date.
  • Refund requests must be submitted within this 30-day period.
  • After 30 days, refunds will be considered on a case-by-case basis for extenuating circumstances, such as service disruptions or unresolved technical issues.
  • Subscription renewals are non-refundable.

3. Subscription Cancellation Policy

You can cancel your subscription at any time to prevent future charges.

  • When you cancel, you will retain access to the service until the end of your current billing cycle.
  • There are no partial refunds for unused time within a billing period.
  • Once a subscription renews, it becomes non-refundable.
  • If you cancel during the 30-day money-back period, you are still eligible for a refund.

4. Case-by-Case Refund Considerations

While we do not typically offer refunds after the 30-day period, we understand that unique circumstances may arise.

  • Refund requests made outside of the 30-day window will be reviewed on a case-by-case basis at our discretion.
  • Valid reasons for consideration may include:
    • Service outages or extended downtime.
    • Technical issues preventing reasonable use of the software.
    • Exceptional personal circumstances.
  • Case-by-case refunds are not guaranteed and will be reviewed individually.

5. How to Request a Refund

To request a refund under our 30-day guarantee or for a case-by-case review, contact our support team at [your support email] with:

  • Your name and registered email address.
  • Order number or transaction ID.
  • A brief explanation of why you are requesting a refund.

Our team will process eligible refunds within 5-7 business days.

6. Chargebacks & Disputes

If a chargeback is filed without first contacting us, we reserve the right to dispute the claim and restrict future access to our services.

7. Policy Updates

This policy may be updated at any time, and the latest version will always be available on our website.

For questions, contact support@voiceconnect360.com.

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